Replace Lost Emirates ID Card
If you’ve lost, stolen, or damaged Emirates ID card, you can easily replace it online through ICP website and UAE ICP mobile app.
We help you Replace Lost Emirates ID Card, which is a legal requirement for UAE residents, expats, and nationals. You can follow the steps below to complete the online process.
Replace Lost Emirates ID Card
You can begin the process by reporting your lost Emirates ID to Dubai Police to deactivate and obtain a Lost Item Certificate online.
This certificate is a necessary requirement for the ICP website and Customer Happiness Centre to issue a replacement ID.
- Visit the ICP website at icp.gov.ae or get the UAEICP mobile app.
- Select the “Issue a Replacement for Lost/Damaged ID Card” service TAB.
- Fill in the ID replacement application eForm and attach the required documents, including your lost ID card photocopy.
- Complete your ID replacement application by paying for your lost or damaged ID card printing charges and application fees.
- Submit your request for ‘Emirates ID Card Replacement’ to the ICP Federal Authorities.
- Wait for 5 business days to receive your new Emirates ID card for a lost or damaged ID.
You can now proceed with your Emirates ID Tracking to receive updates confirming the progress and delivery date of your replacement UAE card, which will be delivered through Emirates Post.
During your wait, you can use the Emirates ID QR Code (E-Emirates ID) to maintain access to UAE government services until your new Emirates Identity Card arrives.
Note: The Federal Authority for Identity, Citizenship, Customs, and Ports Security (ICP) website and UAE-ICP mobile app function similarly, helping you replace your lost Emirates ID card online and notifying you of approval and ID collection date via SMS
Urgent 24 Hour Emirates ID Replacement with Fawri Express Service
You can quickly replace your Emirates ID within 24 hours in the UAE through the Fawri express service. Here’s a simple step-by-step guide:
- Visit the nearest ICA Customer Happiness Centres in UAE.
- Request the “Fawri” express service for urgent replacement of your lost Emirates card.
- Submit the application form along with all required documents.
- Pay the Fawri express service fee at the centre.
- Collect your replaced ID card within 24 hours.
When you apply for the urgent 24-hour Emirates ID replacement using Fawri Express, you’ll receive timely text message updates on your Emirates ID status until it’s printed and ready for collection in a day.
This service ensures the fastest replacement of your UAE ID card, helping you secure your residency visa. Please note that the Fawri service is not available online but is accessible through the ICA Customer Happiness Centre.
Documents Required for Lost Emirates ID Replacement
The documents required for replacing a lost Emirates ID card vary depending on your nationality and residency status in the UAE:
- UAE Residents should provide their ID number for confirmation or a copy of the lost ID card.
- If the card is damaged, bring the old card for replacement, and ensure you have identification papers to prove your identity when reporting the loss.
- Expatriate residents need their original passport with a valid residency permit.
- UAE nationals must have their original valid passport and family book.
- GCC nationals should provide a document confirming their UAE residency, along with investment proof, a valid employment card, or a study registration certificate.
- For children under 15, a parent’s presence, the child’s original birth certificate, and a coloured passport-size photo with a white background are required.
Important Tip: When residents report incidents of lost identity documents, such as UAE nationals, GCC nationals, and expatriates, they must provide identity proof, such as the original identity document number for a lost card or a photocopy of the damaged card.
Lost Emirates ID Replacement Fee
These fees apply to all UAE nationals, GCC nationals, and expatriate residents for Emirates ID card replacements.
| UAE ID Replacement Services | Fee Amount (Charges) |
|---|---|
| Replacement of Lost or Damaged ID Card | AED 300 Dirhams |
| Application Fee at Typing Centres | AED 70 Dirhams |
| ICA E-Form Fee for Online Application | AED 40 Dirhams |
| Printing Office Fee | AED 30 Dirhams |
| Fawri Express Service at ICA Happiness Centre | AED 150 Dirhams |
Emirates ID Replacement from outside UAE
According to our research and experience with the Federal Authority for Identity Citizenship Customs & Port Security (ICP office), officials stated, that the owner of the ID card must be physically present in the Emirates.
Therefore, the replacement process cannot be accepted if the owner is outside the UAE. However, you can check the status of your ID card online from anywhere, which is the convenience of the internet.
Find my lost Emirates ID card after applying for a replacement
If you happen to find your lost Emirates ID card after submitting a replacement request, it is crucial to inform the Emirates ID Authority immediately to take the necessary steps in such a situation by contacting the ICP call centre at 600 522 222 for further assistance.
Expiry date of the replaced ID card be the same as the lost ID card
When applying for a replacement for a lost or damaged Emirates ID card, the issued new Emirates ID card will have the same expiry date as the lost or damaged one.
My Emirates ID replacement is canceled, can I get a refund of the fees
If you fail to meet the requirements, are unable to submit the service fees within the specified period, or find your lost ID card, the fees paid are non-refundable. For any inquiries, you can consult with a service representative to address the issue.
Contact ICP The Federal Authority for Identity
For inquiries or assistance with replacing or deactivating your lost or damaged Emirates ID card, contact the Federal Authority for Identity, Citizenship, Customs & Port Security ICP by reaching out to the helpline at 600 530 003 or send an email to [email protected].