Replace Lost Emirates ID Card
If you’ve lost, stolen, or damaged Emirates ID card, you can easily replace it online through ICP website and UAE ICP mobile app.
Replacing a lost card is a legal requirement for UAE residents, expats, and nationals. The steps that follow complete the online process.
Begin the process by reporting a lost Emirates ID to Dubai Police, to deactivate it and obtain a Lost Item Certificate online.
The certificate is required by the ICP website and Customer Happiness Centre to issue a replacement ID.
- Visit the ICP website at icp.gov.ae or get the UAEICP mobile app.
- Select the “Issue a Replacement for Lost/Damaged ID Card” service TAB.
- Fill in the ID replacement application eForm and attach the required documents, including your lost ID card photocopy.
- Complete your ID replacement application by paying for your lost or damaged ID card printing charges and application fees.
- Submit your request for ‘Emirates ID Card Replacement’ to the ICP Federal Authorities.
- Wait for 5 business days to receive your new Emirates ID card for a lost or damaged ID.
Emirates ID Tracking gives updates confirming the progress and delivery date of the replacement card, which is delivered through Emirates Post.
During the wait, the Emirates ID QR Code (E-Emirates ID) maintains access to UAE government services until the new Emirates Identity Card arrives.
Note: The Federal Authority for Identity, Citizenship, Customs, and Ports Security (ICP) website and UAE-ICP mobile app function similarly, helping you replace your lost Emirates ID card online and notifying you of approval and ID collection date via SMS
Urgent 24-hour replacement with Fawri express service
A lost Emirates ID can be replaced within 24 hours in the UAE through the Fawri express service. The steps are:
- Visit the nearest ICA Customer Happiness Centres in UAE.
- Request the “Fawri” express service for urgent replacement of your lost Emirates card.
- Submit the application form along with all required documents.
- Pay the Fawri express service fee at the centre.
- Collect your replaced ID card within 24 hours.
An urgent 24-hour replacement using Fawri Express brings text message updates on Emirates ID status until the card is printed and ready for collection in a day.
Fawri is the fastest replacement route for a UAE ID card, helping secure the residency visa. Fawri is not available online. It is accessible through the ICA Customer Happiness Centre.
Documents required for a lost card replacement
The documents required for replacing a lost Emirates ID card vary depending on your nationality and residency status in the UAE:
- UAE Residents should provide their ID number for confirmation or a copy of the lost ID card.
- If the card is damaged, bring the old card for replacement, and ensure you have identification papers to prove your identity when reporting the loss.
- Expatriate residents need their original passport with a valid residency permit.
- UAE nationals must have their original valid passport and family book.
- GCC nationals should provide a document confirming their UAE residency, along with investment proof, a valid employment card, or a study registration certificate.
- For children under 15, a parent’s presence, the child’s original birth certificate, and a coloured passport-size photo with a white background are required.
Important Tip: When residents report incidents of lost identity documents, such as UAE nationals, GCC nationals, and expatriates, they must provide identity proof, such as the original identity document number for a lost card or a photocopy of the damaged card.
Lost Emirates ID replacement fee
These fees apply to all UAE nationals, GCC nationals, and expatriate residents for Emirates ID card replacements.
| UAE ID Replacement Services | Fee Amount (Charges) |
|---|---|
| Replacement of Lost or Damaged ID Card | AED 300 Dirhams |
| Application Fee at Typing Centres | AED 70 Dirhams |
| ICA E-Form Fee for Online Application | AED 40 Dirhams |
| Printing Office Fee | AED 30 Dirhams |
| Fawri Express Service at ICA Happiness Centre | AED 150 Dirhams |
Emirates ID replacement from outside the UAE
According to our research and experience with the Federal Authority for Identity Citizenship Customs & Port Security (ICP office), officials stated, that the owner of the ID card must be physically present in the Emirates.
The replacement process cannot be accepted if the owner is outside the UAE. The status of an ID card can still be checked online from anywhere.
Lost card found after applying
A lost Emirates ID card found after submitting a replacement request must be reported to the Emirates ID Authority immediately. Contact the ICP call centre at 600 522 222 for further assistance.
Expiry date of replaced card
When applying for a replacement for a lost or damaged Emirates ID card, the issued new Emirates ID card will have the same expiry date as the lost or damaged one.
Refund after cancelled replacement
If the requirements are not met, the service fees cannot be submitted within the specified period, or the lost ID card is found, the fees paid are non-refundable. For inquiries, consult a service representative.
ICP contact details
For inquiries or assistance with replacing or deactivating a lost or damaged Emirates ID card, contact the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) on the helpline at 600 530 003 or by email at contactus@icp.gov.ae.
Related guides: UAE Guides